Shipping & Returns
If you are not satisfied with any of your purchases and want to return them for exchange or refund, please Contact Us within 5 days of receipt of goods. All merchandise must be returned in original condition with prepaid freight. We do not pay return shipping or any other return related shipping costs such as proof of delivery, insurance or any expedited return costs. We also do not reimburse for original shipping and handling costs. Returns will be accepted only within 21 days of receipt of goods and can be returned to Aloha Crystals & Gems, 75-5799 Alii Drive, B6, Kailua-Kona, HI 96740.
Our intention is that all of our gems make it to you in perfect condition, but in the unlikely event any damage or loss of items does occur, please notify us immediately and save all damaged items, original shipping boxes and packing materials. All orders are insured for their full purchase price and the United States Postal Service pays damage claims for insured items.
Purchases will be carefully wrapped and shipped via United States Postal Service within 3 days of order confirmation. All orders will be insured for their full purchase price. United States purchases are shipped either Priority Flat Rate or First Class and should arrive at all United States destinations within 5 business days. Purchases going to International destinations will be shipped International Priority Flat Rate and delivery times vary according to country. We charge a flat rate of $4.99 per order for shipping within the United States. International shipping charges are calculated by dimensions and weight and will be shown at checkout before payment is requested.
By submitting your order you are signifying that you have read and agree to all the terms and policies on this page.